Customer Churn: How to save your startup

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#startups #Slidebean #churn

Churn is cancer for a SaaS company. Overlooking it has been the single biggest mistake our company made, and the closest we’ve ever been to going out of business.

Churn is a silent killer that slowly but surely will eat away your business. You can cure it if you catch it early on, but if you let your churn problem go unchecked, it will kill your startup.

We learned this the hard way.


0:00 How we solved churn - Intro
1:52 How we solved churn - Why do people churn?
3:04 How we solved churn - Value
7:55 How we solved churn - Half measures
13:03 How we solved churn - Full measures



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